Legal
Privacy Policy
Last updated: 8 May 2026
Sejahtera Teras ("we", "us", "our") is committed to handling personal information with care. This policy explains what data we collect, why we collect it, how it is used, and what rights you have over it. It applies to information collected through our website at sejahter.live and through direct enquiries.
1. Who we are
Sejahtera Teras is a business consulting practice based at 18, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia. We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. For data-related enquiries, contact us at [email protected].
2. What personal data we collect
We collect only the information necessary for the purposes described below. This may include:
- Name and contact details (email address, phone number)
- Business name and general business context (if provided voluntarily)
- Message content submitted through our contact form
- Technical data such as IP address and browser type (collected automatically via analytics cookies, if consented to)
We do not collect sensitive personal data (such as financial records, identity documents, or health information) through our website. Any such information shared directly during a consulting engagement is handled under a separate confidentiality agreement.
3. How we collect data
Data is collected through:
- The contact form on our website, when submitted by the user
- Direct email correspondence or phone calls
- Cookies and analytics tools (only when consent has been given)
4. Legal basis for processing
Under the PDPA 2010, we process personal data on the following grounds:
- Consent — for marketing communications and non-essential cookies, where you have opted in
- Legitimate interest — for responding to enquiries and maintaining records of client interactions
- Contract — where data processing is necessary to provide agreed consulting services
5. How we use personal data
Personal data may be used to:
- Respond to enquiries and schedule sessions
- Deliver and administer consulting services
- Send service-related updates or session summaries
- Improve our website through aggregated analytics
- Comply with legal or regulatory obligations
We do not use personal data for automated decision-making or profiling.
6. Data sharing
We do not sell or share personal data with third parties for marketing purposes. Data may be shared only with:
- Technology service providers (such as email hosting or analytics platforms) who process data on our behalf under contractual obligations
- Legal or regulatory authorities, where required by Malaysian law
7. Data retention
Enquiry data is retained for up to 24 months unless a consulting engagement follows, in which case records are kept for the duration of the engagement plus five years, in line with standard business record-keeping practice in Malaysia. Cookie data is retained for the duration specified in our Cookie Policy.
8. Cookies
Our website uses cookies. Essential cookies are required for the website to function. Optional cookies (analytics and marketing) are only activated with your consent. For a full list of cookies used and how to manage your preferences, see our Cookie Policy.
9. Your rights under Malaysian law
Under the Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Withdraw consent for marketing communications at any time
- Request that we cease processing data in certain circumstances
- Lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia
To exercise any of these rights, write to us at [email protected]. We will respond within a reasonable timeframe and in accordance with our obligations under the PDPA.
10. Third-party links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.
11. Children's privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us at [email protected] so we can address it promptly.
12. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a revised "last updated" date. Continued use of our website following any update constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify active clients directly.
13. Contact us
For any privacy-related enquiries, contact us at:
[email protected]
18, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia